Returns & refunds

Our return window

You may request a return within 30 calendar days after delivery. Please email Guess986289@outlook.com with the order number, the item and size, and the reason for return. For damage, a wrong item or a fault, photographs can help us resolve the issue; we will discuss an alternative if photographs are not practical.

Return condition

For a change-of-mind return, clothing must be unworn, unwashed and unaltered, with its original tags attached. Trying an item on indoors to check fit is acceptable. Please protect it from odors, marks and damage. These condition rules do not limit remedies for goods that are faulty, incorrect or not as described.

How to send an item back

1. Contact us within the return window and identify the item.
2. We will provide return instructions and the correct return destination in writing.
3. Package the item securely and keep a tracked postage receipt until your return is resolved.

Do not send a return to the registered company address or the parcel sender without confirming the return destination. The return destination may be in China. Request the instructions and consider international postage costs before choosing a change-of-mind return.

Who pays return shipping?

You pay the return postage for a change of mind or a size choice that matches the description. If we sent the wrong item or the item was damaged or faulty on arrival, we will provide a prepaid method where available or agree reimbursement of reasonable return postage in advance. We do not charge a restocking fee.

Refund assessment and timing

We aim to inspect the returned item and notify you of the outcome within 5 business days of receipt. If approved, we initiate the refund to the original payment method within 5 business days, or sooner if required by applicable law. Your provider may take an additional 3–10 business days to display the credit.

For a change-of-mind return, the approved refund covers the returned merchandise; the original standard delivery charge is not refunded unless required by law. For an incorrect or faulty item, or cancellation of an unshipped order, we refund applicable delivery charges as appropriate. We will explain the amount before processing and will not substitute store credit without your agreement.

Exchanges, partial returns and unpaid orders

For another size or style, request a return and place a separate order after availability is confirmed. A partial return is assessed against the affected order items; we do not add a retrospective free-shipping penalty. If your order remains Pending payment and no payment was received, cancellation ends the order and no monetary refund is due.

Your statutory rights

This voluntary return policy is in addition to applicable mandatory consumer rights. Please contact us if an item fails to meet its description or you believe another legal remedy applies. No general acceptance of our terms waives those rights.

Xinyi Xiusai General Merchandise Firm
Email: Guess986289@outlook.com
Address: No. 24-121, Group 7, Gaoyi Village, Gaoliu Town, Xinyi City, Xuzhou City, Jiangsu Province, P.R.China