Cancellation policy
Effective date: October 22, 2026
Clear information for a more considered shopping experience.
Before dispatch
To cancel or change an order, email Guess986289@outlook.com as soon as possible with your order number and account email. We will check its status and confirm what can be changed. A cancellation request is not confirmed until we acknowledge it or your account shows Cancelled.
Pending payment
If your order has not been paid, you can use the Cancel action in My account → Orders when shown, or ask us to cancel it. No cancellation fee applies. Because no money has been received, no refund is needed.
Paid but not dispatched
If we receive your cancellation before the parcel is handed to the carrier, we will cancel the unshipped order and refund any payment received, including applicable outbound delivery charges, to the original payment method. We initiate approved cancellation refunds within 5 business days or sooner where the law requires; provider posting times can vary.
After dispatch
We may be unable to stop a parcel already in the carrier network. Contact us for help and use the Returns & refunds policy if a return is necessary. Do not refuse delivery or send a parcel back without instructions, because that can delay tracing it.
When we must cancel
We may cancel an order that cannot be fulfilled, contains an obvious pricing error, cannot be verified or involves prohibited activity. We will explain the reason where appropriate and return any payment received for unfulfilled goods. If a dispatch delay occurs, we will offer your applicable choice of accepting the revised estimate or cancelling for a refund.
Xinyi Xiusai General Merchandise Firm
Email: Guess986289@outlook.com
Address: No. 24-121, Group 7, Gaoyi Village, Gaoliu Town, Xinyi City, Xuzhou City, Jiangsu Province, P.R.China